7688 Sandborne Avenue, Burnaby BC
778-989-5959
Mon-Sun: 24 Hours
PRIVACY POLICY
Effective Date: August 20, 2025
Tumble Tech Laundry Repair (“Tumble Tech,” “we,” “us,” or “our”) is committed to protecting personal information in compliance with applicable Canadian privacy legislation, including the Personal Information Protection Act (British Columbia) and, where applicable, PIPEDA.
By using our services, you consent to the collection, use, and disclosure of personal information as described in this Policy.
Personal Information We Collect
We may collect personal information necessary to provide our services, including but not limited to:
Name, telephone number, email address, and service address
Appliance details (brand, model, serial number, condition, service history)
Appointment, service, and invoice records
Payment-related information (processed by third-party providers; we do not store full banking or card details)
Any information voluntarily provided through communications with us
We collect only information that is reasonably required for legitimate business purposes.
Use of Personal Information
Personal information is used strictly for the following purposes:
Scheduling, performing, and managing services
Preparing quotes, invoices, and service records
Communicating regarding appointments, services, and payments
Complying with legal, accounting, or regulatory requirements
Improving internal operations and service quality
We do not sell personal information.
Sensitive Information
We do not require and expressly request that customers do not provide sensitive personal information, including but not limited to:
Social Insurance Numbers (SIN)
Banking passwords or login credentials
Health or medical information
If such information is provided voluntarily, it will not be retained.
Disclosure to Contractors and Subcontractors
Where subcontractors are engaged, only the minimum information necessary to complete the work is disclosed.
Subcontractors are independent businesses and are not employees of Tumble Tech.
When Tumble Tech acts as a subcontractor, customer data is used strictly for the contracted scope. Responsibility for personal information remains with the primary contractor unless otherwise required by law.
Third-Party Services, Analytics, and Advertising
Our website may use third-party tools such as Google Analytics and Google AdSense, which may collect anonymized usage data via cookies.
We are not responsible for the privacy practices of third-party websites, platforms, or services.
Data Security
We employ reasonable administrative and technical safeguards appropriate to the sensitivity of the information. However, no system can be guaranteed to be fully secure, and we disclaim liability for unauthorized access beyond our reasonable control.
Retention of Information
Personal information is retained only for as long as necessary to:
Provide services
Resolve disputes
Satisfy legal, tax, and record-keeping obligations
Minors and Age of Majority
Our services are available only to individuals who are at least the age of majority in their province of residence. We do not knowingly collect personal information from minors.
Access and Corrections
Requests for access, correction, or deletion of personal information must be made in writing and will be handled in accordance with applicable law.
WARRANTY POLICY
This Warranty Policy strictly defines the only warranties offered by Tumble Tech Laundry Repair.
Workmanship Warranty (Limited)
Tumble Tech may, at its sole discretion, provide a limited workmanship warranty on labor performed.
Coverage Period: The applicable period (30, 60, or 90 days) will be explicitly stated in writing on the invoice or service agreement.
Scope: Coverage applies only to the identical issue directly resulting from our workmanship.
Remedy: Our sole obligation is to re-perform the covered labor at no additional labor charge.
Exclusions
The workmanship warranty does not cover:
New, additional, or unrelated failures
Normal wear and tear
Misuse, neglect, improper operation, or lack of maintenance
Electrical, plumbing, venting, or environmental issues
Manufacturer defects in parts
Any condition outside the original scope of work
Parts Warranty (Manufacturer Only)
All replacement parts are covered exclusively by the manufacturer’s warranty, where applicable.
Manufacturer warranty periods may range from 30 days to one (1) year, depending on the brand and part.
LABOUR IS EXPRESSLY EXCLUDED from all parts warranties.
This includes, without limitation:
Diagnosis
Removal of defective parts
Reinstallation or replacement
Service calls
Any labor related to warranty parts is billable unless expressly stated otherwise in writing.
No Implied or Additional Warranties
Except as expressly stated in writing:
No implied warranties apply
No oral representations are binding
No warranties of merchantability or fitness for a particular purpose are provided
This Warranty Policy represents the entire warranty offered by Tumble Tech.
TERMS OF SERVICE
Effective Date: August 30, 2025
By booking, requesting, or receiving services from Tumble Tech Laundry Repair, you acknowledge and agree to these Terms of Service.
Scope of Services
We provide washer and dryer repair, installation, and maintenance services. Services are limited strictly to the agreed scope and condition of the appliance at the time of service.
Estimates and Pricing
Estimates are non-binding and based on information available at the time.
Additional faults, parts, or labor may result in additional charges.
No work beyond the original scope will proceed without customer approval.
Payment Terms
Payment is due immediately upon completion of service unless otherwise agreed in writing.
Accepted payment methods: cash, cheque, e-transfer.
Ownership of installed parts does not transfer until payment is received in full.
Parts and Warranty Disclaimer
All parts and workmanship are governed exclusively by the Warranty Policy. No other warranties apply.
Cancellations and Missed Appointments
Minimum 24 hours’ notice is required for cancellations or rescheduling.
Missed appointments or denied access may result in service call or cancellation fees.
Subcontractors and Independent Status
Tumble Tech may engage subcontractors at its discretion.
Subcontractors are independent entities.
Tumble Tech is responsible only for work it directly performs or contracts.
Age of Majority
By booking services, you confirm that you meet the age of majority requirement in your province.
Limitation of Liability
To the maximum extent permitted by law, Tumble Tech shall not be liable for:
Pre-existing defects or damage
Appliance failure after service
Loss of use, inconvenience, or downtime
Indirect, incidental, special, or consequential damages
Work performed by others
Manufacturer defects
Our total liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim.
Unsafe Conditions
We reserve the right to refuse or discontinue service if conditions are unsafe, unsanitary, or pose a risk to personnel or property.
Non-Payment and Collections
Late or unpaid accounts may incur interest as permitted by law.
We reserve the right to pursue collections or legal remedies, including Small Claims Court.
Customers are responsible for reasonable recovery costs.
Intellectual Property
All website content, branding, and materials are the exclusive property of Tumble Tech Laundry Repair and may not be used without written authorization.
Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control.
Governing Law and Jurisdiction
These Terms are governed exclusively by the laws of British Columbia, Canada, and disputes shall be resolved in BC courts.
Amendments
We may revise these Terms at any time. Continued use of services constitutes acceptance of the current version.
About Us
At Tumble Tech Laundry Repair, our licensed technician brings over 15+ years of experience to every repair, installation, and maintenance call. As a local family-run business, we combine professional expertise with approachable service you can trust.
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